FAQ’s

Are You Insured?

We have full public liability insurance, so you can have complete peace of mind when we are implementing any work on your property or business.

The business carries £2m of public liability insurance.

What if I am unsatisfied with the work carried out after it has been completed?

In the unlikely event in which you are unhappy with the service provided, we will return to repair any defects in workmanship free of charge.

Are materials included in the quote?

This depends entirely on your needs. You can use us purely as a labour service or alternatively, we are happy to source and supply materials for you if needed. All parts/materials supplied by us will be itemised on your invoice

Do you charge a callout fee?

No – however small the requirement we will endeavour to visit all our clients to view the works at first hand free of charge, regardless of whether you need your whole office or house painting, or simply a room decorating or a minor repair carried out.

Can you work weekends to get the job done?

Yes – we can work seven days a week where necessary.

Will I have to wait all day for you to arrive?

No – we always aim to arrive promptly by 8.30 each morning. If for some reason we cannot get to you at the specified time, we will always call you well in advance to let you know our revised estimated arrival time.

How soon can you start?

In busy times we generally give a lead-time of 2-4 weeks depending on the scale of the project, however many jobs can be carried out sooner than this. On occasions, we can fit in same day work based on availability.

How can I make a payment to Pride and Joy Home Services?

Payment may be by cheque, internet bank transfer or cash either by stage payment or upon completion.

Our Bank Details (for bank transfer) are:

Bank name: TSB
Sort code: 00-00-00
Account: 12345678

Note: Please use our invoice number as the transfer reference

What are the payment terms?

Terms of business are payment within 30 days of invoice, title to materials transferred upon payment.

Will I be charged VAT?

No. Pride and Joy Home Services are not VAT registered.

Request a Quotation

We offer a no obligation and free quotation service.

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